Professional Service

 DerMediCare (www.dermedicare.co.uk) has been recognised with the WhatClinic Patient Service Award 2022, an annual award based on patient ratings and reviews from the worldwide healthcare search engine WhatClinic.

In 2022, over 6 million people visited WhatClinic’s medical search directory to find and compare clinics. Dermedicare was one of a few hundred clinics on the website that met the highest standards needed to qualify for the award.

Thanks to the dedication and commitment of our team, Dermedicare holds a consistently high
ServiceScore™ rating, which measures the clinic’s commitment to patient care over the whole year.

This Award represents our focus on creating positive patient experiences throughout the entire treatment journey.

Clinic’s Director Dr Ash stated: “We are delighted to be recognised for our commitment to customer service. As a practice, it is something we focus on in everything we do and to receive such positive feedback from our patients is great…”

David Roe, WhatClinic’s CEO, congratulated DerMediCare and commented on the Award:

“The Patient Service Awards have now run for 12 years. For 2022, we have considered thousands of data points, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.

Ratings are helpful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody.”